Build your community
Business Integration
Infuse communities with data from any system, anywhere. Customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can access and share files.
Personalisation
Community Cloud automatically suggests connections to experts, groups, and content. Recommendations are based on individual interests, needs, and behavior, inviting deeper community participation.
Mobile
Collaborate anywhere, from any device. Access the community through the Salesforce1 Mobile App or from any mobile browser. Deliver a rich, branded, and device-responsive mobile experience anywhere. .
Grow partner sales
Sales Force Automation
Share contacts, leads, and records with partners. Integrate third-party systems to centralise pricing, inventory, and more. Finally, avoid channel conflict with deal registration and lead distribution.
Actions
Take action right in the feed. Convert leads to opportunities and approve marketing funds. Design custom actions to integrate third-party apps into core business processes.
Data Sharing
Connect partners to product experts, and adjust sharing settings so that partners access only relevant information to move opportunities through the pipe. .
Dashboards and Reports
Track and rank partner performance, share customizable dashboards and reports with partners to ensure alignment with key goals, and easily connect data from any source with Wave Analytics. .
Empower your employees
Salesforce Files
Give your files context with secure, social, and mobile file access embedded into your core business processes. Sync files across all devices and bring them into one easily accessible location.
Groups
Give structure to discussions and activities. Create a group for your team, an upcoming event, a new project, or a campaign. Share files and records across your organisation, and even integrate video.
Topics
Access all information with autogenerated topic pages. Collect discussions, files, groups, and experts into a single page. Users follow updated topics on relevant conversations in the community. .
Chatter Collaboration
Employees can collaborate on projects, find subject-matter experts, get updates, and more. Foster a more innovative workplace where anyone, anywhere, can contribute ideas. .