We choose to introduce Audience Studio first as it’s a hub of marketing data that will be further leveraged by other marketing tools. It captures and stores data from all customer touchpoints (e.g., emails, live chat, phone calls, social media) giving your marketing team insights into the audience.
Interaction Studio serves to capture every customer interaction with your brand across all touchpoints in real time. Its power is in delivering the data right when it can be used to the best advantage.
Salesforce offers Data Studio – a data-sharing solution that creates a safe environment for data owners and purchasers to connect directly and exchange the information. Basically, Data Studio is a marketplace of second-party data.
By integrating Google Analytics 360 and Salesforce Marketing Cloud, you start using web analytics data for your marketing goals and gain full visibility into how your marketing moves impact customer engagement.
Customer segmentation capabilities Dynamic content Customizable email templates Responsive email design Drag-and-drop editor to create an email from content blocks Support for A/B testing Preview and test Email analytics
Marketers may develop corporate profiles – create engaging content, promote marketing campaigns and communicate with the audience. Meanwhile, marketing managers keep an eye on the big picture and evaluate if a company’s efforts in social media pay off.
If you are going to invest in advertising, this Studio may increase ROI. Leveraging customer data stored in Salesforce, your marketers can advertise relevant content to customers in Google Search and on social media (Facebook, Instagram, Twitter, and LinkedIn).
Send mobile messages and push notifications personalized to different customer segments. Deliver transactional notifications and time-sensitive messages like password resets, shipping reminders or order updates to mobile.
If you are going to invest in advertising, this Studio may increase ROI. Leveraging customer data stored in Salesforce, your marketers can advertise relevant content to customers in Google Search and on social media (Facebook, Instagram, Twitter, and LinkedIn).
Send mobile messages and push notifications personalized to different customer segments. Deliver transactional notifications and time-sensitive messages like password resets, shipping reminders or order updates to mobile.