Field Service Lightning
Home » Field Service Lightning
Deliver trusted field service from anywhere — fast.
Want to deliver speedy and efficient on-site service? Meet the features of Salesforce Field Service.
- increase productivity
- on and offline
- using a flexible field service solution
- Equip your team with AI-powered scheduling
- resource optimisation
- guided safety protocols
- van inventory
- knowledge articles
and more — all on the Customer 360 Platform
Some of About Field Service Lightning
Create work orders from any case, fast.
Create and manage work orders for field service operations and instantly view Knowledge articles and track SLA compliance with Milestones.
Optimise schedules and intelligently assign jobs.
Instantly book truth-based service appointments from the Service Console or a Customer Community.
Harness the power of Einstein AI to increase first-time fix rate.
With Einstein Vision, mobile employees can use image recognition to immediately identify assets and parts in images.
Manage jobs from any mobile device.
The Salesforce Field Service mobile app* brings the full power of on-site job management to your mobile workforce.
Make smarter decisions.
Use Field Service Analytics to give your managers and dispatchers easy, real-time visibility into operational performance and KPIs.