Together, Salesforce and Slack are transforming the future of customer service, uniting your entire support team with the apps, experts, and data they need to solve problems — faster than ever before. Appointment Assistant your ... field service team can make customer engagement stronger than ever. Now you can give customers all the info they need in real time, like when their mobile worker will be there, who to expect, and how long the appointment might take.

Service Cloud 360 has all tools you need to strengthen customer engagement. You’ll be able to Support customer interactions on any channel Automate business processes with intelligent workflows Uplevel call center manage ... ment with smart productivity tools Get shared, actionable insight into every customer interaction Drive revenue and upsell easier with the power of AI Plus, with the clarity of Customer 360, you can break down silos and get the inside scoop into every single customer interaction from the first click-through, last purchase, and beyond.

How do you meet customer expectations every time, from anywhere? It’s easy with Service Cloud 360. Now you can: Engage with customers on their favourite channels Put all your digital interactions in one place ... Serve faster with automated workflows Scale support with AI-powered chatbots Provide customer support instantly with self-service options. Help customers by connecting them to knowledge articles, account information, and the right community members.

Empower your teams to deliver safe, mission-critical field service. With these field service solutions you’ll be able to: Safely complete jobs on the first in-person or virtual visit Get jobs done faster with step-by-step guided flows ... Automatically schedule right person for right jobs Access data online and offline with the field service app.